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This document explains how we use your personal data.
Direct Online Services LTD is the data controller in respect to all personal data collected through this website. Joseph & Kingsley is a registered trademark of Direct Online Services LTD.
We are committed to ensuring the privacy of our clients and other visitors to our website. In this policy we explain how we hold, process and retain your personal data.
We will not pass on your information to any third party without your explicit consent.
1.2 Contact data / Enquiry data. We may process contact details that you provide to us ("contact data"). Contact data may include your name, address, telephone number, and email address, and may be provided through our website. We may use this contact data to respond to your enquiry, follow up on any information provided and contact you to discuss your use of our website, and how our website and content performed and functioned for you.
If you contact us via telephone, please note that our calls are recorded for compliance and training purposes.
The legal basis for this processing is our legitimate interest in responding to your enquiries and ensuring the efficient administration and continued function of our website and services.
1.3 Profile Data. During the course of providing services to you, or by entering a competition that we operate, you may provide us with biographical information about yourself ("profile data"). This profile data may include your contact data, details of your social media presence, biographical information which you upload and a profile picture.
This data may be used to provide you with services from our website and to monitor and administer your account with us.
Where you have provided your consent for us to do so, we may also use this data for the purposes of carrying out marketing activities, specifically in order to tailor the offers, advertisements and promotions that we bring to your attention both when we contact you, and through our website.
If you choose to opt-in to our mailing list, you will receive emails that may include company news, updates, related product or service information, depending on the preferences selected. You can unsubscribe from our mailing list at any time and we include detailed unsubscribe instructions at the bottom of each e-mail.
If you no longer wish to be contacted for marketing purposes, you can unsubscribe by clicking the link below.
Contact us to unsubscribe from our mailing list here
1.4 Sensitive Personal Data. During the course of using our services, you may provide us with sensitive information about yourself ("sensitive data"). However, this sensitive data will only be processed by us if you consent to us doing so. As part of our standard process (contact forms or information requests when creating an account or placing an order), we do not collect any sensitive data (also referred to as special categories of personal data).
1.5 Transaction data. We may process information relating to any payments made to you through our website ("transaction data"). The transaction data may include your contact details, your bank account details, and the transaction details. The transaction data may be processed for the purposes of processing these payments and keeping proper records of those transactions.
The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract and our legitimate interests, namely our interest in the proper administration of our website and business.
Where personal data required to be collected by law or under a contract is not provided, then we may not be able to perform the contract.
1.6 Website data. We may process data about your use of our website and services ("website data"). The website data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information regarding the timing, frequency and pattern of your service use. The source of the website data is our analytics tracking system/s. This website data may be processed for the purposes of analysing the use of the website and services to uncover and resolve problems, as well as personalising your experience with the aim of improving relevance.
The legal basis for this processing is our legitimate interests, namely monitoring and improving our website and services.
1.7 Notification data. We may process information that you provide to us for the purpose of subscribing to our newsletters ("notification data"). The notification data may be processed for the purposes of sending you newsletters and marketing content.
The legal basis for this processing is consent.
1.8 Correspondence data. We may process information contained in or relating to any communication that you send to us ("correspondence data"). The correspondence data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms. The correspondence data may be processed for the purposes of communicating with you and record-keeping.
The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and communications with users.
1.9 Other processing activities. In addition to the specific purposes for which we may process your personal data outlined above, any of your personal data may also be processed by us where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
Furthermore, we may use your data to carry out internal employee training, to contact you regarding customer satisfaction surveys and/or market research, to match or aggregate your data for analysis, or for research, testing, fraud prevention or administration purposes.
Our partner service providers. We may share your data to our core service partners who manage and support us such as third party delivery services to fulfil your order, our email service provider in order to send you order updates via email (and marketing emails if you have opted in), our IT service providers in order to host and operate the website, and our IT software providers in order to process your order in a secure and efficient manner. We use third party payment providers that are integrated with our website, when processing a payment with such a method (for example, PayPal), you are redirected to the third party website and usage of such is subject to the terms and conditions and privacy policy of the third party website. We may share information in cookie form with social media or internet platforms, for more information please view our cookie policy.
We may also share your data with other brands that are within our group of companies.
We may use third party service providers to help us operate our business and our website or administer activities on our behalf. We may share your information with these third parties for those limited purposes provided that you have given us your permission. We may share anonymised information and/or analytics with third parties, however it would not be possible to identify you as an individual.
We select all of our providers carefully, we ensure that only the minimum amount of information required for them to perform the required service on our behalf is passed on, and they are not able to use your data for other purposes, e.g. their own marketing.
If you no longer wish to be contacted for marketing purposes, please unsubscribe by clicking the link below.
Contact us to unsubscribe from our mailing list here
Cookies are used on our site to keep track of your shopping cart. Cookies are used to identify you, allowing us to retrieve your information so that you do not need to re-enter it each time you visit our site. This information may also be used to improve our service (only on an internal basis), but will never be shared with third parties.
If you have any questions about our privacy policy or the information that we hold about you, please contact us via email at .
This site may contain links to other sites and we are not responsible for the privacy practices or the content of such web sites. We recommend that you read the respective website/s privacy policy.
After purchase, if you send us images (via email) of goods that you have purchased, you are providing your consent for us to use these images for all marketing purposes (if deemed suitable by us), unless you expressly state otherwise.
We review our privacy policy regularly to ensure that it meets the necessary standards and is in line with current legislation.
We will place any updates on this page.
This privacy policy was last updated 24 May 2018.